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FAQs

Frequently Asked Questions

Check-in is from 15:00. Please check out on the day of your departure no later than 11:00 so we can clean and prepare the property for the next guests.

Depending on other bookings and our housekeeping schedule we are sometimes able to offer early or late check-outs at an additional charge, however this is not always possible.

We have easy to access lockboxes at the apartment, the details will be emailed to you 24 hours before check-in.

We will email you 24 hours prior to check-in with full address and location details.

We do allow domestic animals to stay, an additional cleaning fee applies. We do ask that pets are not left alone in the apartment at any time.

Please see our apartment pages for a full list of facilities we provide.

No, this apartment block is situated in a quiet residential area with families and young children. We DO NOT allow parties of any type. Parties or excessive loud music/noise can result in you being asked to leave and no refund will be given.

Please get in touch and we will happily provide you with an invoice for your stay.

Unfortunately because of the age of the building there are some stairs to every apartment. The minimum number of steps to one of our apartments is 8.

Yes, there is one car parking space per apartment, parking is on-site and free during your stay. There are some visitor spaces if you have a second vehicle and there is free un-restricted on-street parking too. If your vehicle is larger than a transit van we ask that you park on the street.

 

Like most hotels and accommodation providers we ask for a security deposit. The security deposit is £200 and is a hold of funds on a credit or debit card. This is then released 3 days after check-out.

If your check-in date and 3 days after your stay is longer than 7 days our card processing provider will re-authorise this £200 again as we can only hold funds for 7 days.

The security deposit will not show as a transaction, either when it’s held, or when it’s released, but will reflect in your available balance. Some banks may take an additional day for this available balance to show in your account.

Should we need to take money from your deposit we will explain why, this is only in instances such as lost keys, malicious damage, or smoking in the property. We would not take money from the deposit for minor breakages or without notifying you first.

Get in touch with us, see our contact us page for details.

JEMMA GOBA

Host

If you have any questions or comments before, during or after your stay please get in touch, I will be happy to help.